International Shipping Service is Available.


 

how to ship to you
 
We send our products to overseas at EMS or International ePacket or tenso.com.
 
 
For more information on tenso.com, please check the links.
 
 
 
 

 
language
 
 
We will respond in Japanese or Korean language.
It's possible to respond to English, but it's not perfect.
 

 

payment
 
 We accept PayPal  for international payment transaction.
All our product prices and shipping fees are charged in Japanese yen.
 
 

 
carriage and transaction fee


Carriage rates depend on the weight of the consignment and the delivery location.

2 types of shipping
·EMS
·International ePacket
 

【EMS】
・Top priorityamong international mails is placed on this service. Our fastest delivery service.
・Tracking service is available for some countries. There is also a maximum 20000-yen insurance.

https://www.post.japanpost.jp/int/ems/index_en.html


【International ePacket】
・Small items under 2kg can be sent for a cheaper price comparing to EMS (International Express Mail) or to registered small packets.。
・The items are sent by airmail.
・Tracking service is available for some countries. There is also a maximum 6000-yen insurance.

https://www.post.japanpost.jp/int/service/epacket_en.html


※some customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

 

 
 
return policy

 
Return and exchange are not acceptable for international shippings.
We do not accept the return and exchange according to your convenience and for any reasons.
In case the item is shipped back to Japan due to imposibility to deliver,
carriage for return will be charged to you.

 

PROCEDURE

 
1.Put the items you want to buy in the cart and complete the order.
 

2.After ordering, you can get reply mail automatically. If you don’t receive the mail in a minutes,
Probably your mail address is incorrect. Please send correct mail address or other mail address to this email address. 

e-mail: info@lily-maison.com



3.Your order will be shipped out within 7 business days after we confirm our receipt of the total amount.

 

 
4.We will contact you for the tracking number after the shipment has been completed.

 

 

 

ⒶMembers enter e-mail addresses and passwords.
Ⓑyou become a membership
Ⓒyou don’t become a membership.

 

 

❶ Enter your name.
❷ Please copy your name.
❸ Select a country.⇒List of English country names
❹ Put your street number and your city and your country.
❺ Please enter your postal code.
❻ Put your Email address.
❼ Phone number.
❽ Please click
❾ Put this button for next step.

 

 

Please feel free to contact us if you have any questions.
e-mail: info@lily-maison.com